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Cancellations & Returns

CANCELLATIONS

We offer immediate order cancellations up to a limit of 24 hours after purchase – so if you change your mind within that time – please email theteam@threo.co.uk indicating your order number, and we’ll cancel the order and refund you in full as soon as we get your request. An order can’t be cancelled after it has been taken into processing.

RETURNS

When you shop at Threo, you have the right to return your purchase within 30 days after receiving your goods. You can open the package and check the contents. However, we only accept the return of completely unused items in new condition, including all original packaging. Please contact us before sending the items back. Threo is not liable for returns sent without approval. To move forward with a return request, please email theteam@threo.co.uk with your order number and the items you would like to return.

You are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. Where there is eventual damage of the product or packaging, the order cannot be fully refunded. The value of damage will be deducted from the refund amount. All returns must include the original invoice or a note referencing your full name, the e-mail you provided in the order, and the order ID.

RETURN SHIPPING ADDRESS:

Sokolnicza 5, Wroclaw, Poland, 53-660

DO NOT send your purchase back to the manufacturer.

Please note that you will be responsible for paying the cost of the return shipment. The shipping cost is non-refundable.

All returns are to be sent using a traceable method. For your safety, make sure to provide the tracking number of your return postage to us and retain the proof of shipment. Threo is not liable for lost return packages without a tracking number.

Once we receive your product(s), the total amount of the returned items will be refunded to the original form of payment. Please allow up to 14 business days for the refund to appear on your statement. No refund will be issued until the goods have been received and inspected by us.

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