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Cancellations & Returns

CANCELLATIONS

We offer immediate order cancellations up to a limit of 24 hours after purchase – so if you change your mind within that time – send us a message at theteam@threo.co.uk and we’ll cancel the order and refund you in full as soon as we get your request. An order can’t be cancelled after it has been taken into processing.

RETURNS

When you shop at Threo, you have the right to return your purchase within 30 days after receiving your goods. You must take reasonable care of the product(s) you wish to return/exchange, and they should be returned unopened, unused and in their original condition. We recommend that you ask the shipping carrier for proof of posting and ensure the return is shipped, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.

Where there is eventual damage of the product or packaging, the order cannot be fully refunded. The value of damage will be deduced from the refund amount. All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order ID.

RETURN SHIPPING ADDRESS:

Sokolnicza 5, Wroclaw, Poland, 53-660

DO NOT send your purchase back to the manufacturer.

You will be responsible for paying the cost of return shipping. Otherwise, the shipping fee will be deducted from your refund. Shipping cost is non-refundable.

The refund will be issued within 14 days after receiving the returned order.

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