Orders may be cancelled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy set out below.
Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing seven working days beginning with the day after the day on which the consumer receives the goods. Please see our returns policy for guidance on method and costs of return.
We want you to love your kit as much as we do. However, if you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 28 days of receipt of your order and the item is as new and in the original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the THREO team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.
Returns are only accepted online for items purchased directly from THREO. For items bought with one of THREO’s retail partners, please contact them directly to arrange an exchange or refund.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. THREO are unable to refund postage on returned gift items.
Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt.
To initiate a return, please feel free to reach out to us at firstname.lastname@example.org. We will refund the cost of the merchandise as well as shipping charges.
RETURN SHIPPING ADDRESS:
THREO.CO.UK, 7 Brandon Rd, London N7 9AA, United Kingdom.